United States Diplomatic Mission

Our online appointment system is provided by Computer Sciences Corporation (CSC)

Step 1: Go to the Online Appointment System Website.
Step 2: Click on "How the system works" to get an overview of how the appointment system functions.
Step 3: Click on "Log-In" to Register, create your new Login (email address) and purchase a PIN ($10)
Step 4: Schedule an Appointment.

If you would rather speak with a live operator to learn how to apply for a visa and make your appointment, please use one of the following methods.

Call and pay for the service via your telephone provider:

Within Germany: 0900 1-850055
(Calls through the German land line cost EUR 1,86/min. Mobile phone providers might offer different tariffs. Please check with your provider for detailed information.)

Call and pay for the service using a credit card:

Outside Germany: 49 (0)9131-772-2270
You will be charged for the long-distance call and a EUR 15 service charge will be billed through your credit card. This service is only available in English.

Call Center Hours of Operation:
Monday through Friday from 7 A.M. to 8 P.M. Central European Time, except on German holidays.

Please Note: When calling, you must have the passports of all applicants available.

Certain visa classifications require special appointments.
If you are applying for either of the below mentioned Visas, then please follow the application directions on their classification site:

• E-1/E-2 - Treaty Trader/Investor Visa
• Diplomatic/Official Visa

Emergency appointments are allocated only in the case of genuine emergencies, requiring applicants to travel in the near future. If you simply require an earlier appointment than your originally scheduled one, we suggest, before requesting an emergency appointment, you contact the Visa Information Service about scheduling a priority appointment.  This can only be done by phone: http://germany.usembassy.gov/visa/infoservice/

In order to request an emergency appointment, you must first schedule a regular appointment. We will need this appointment information in order to schedule an emergency appointment.

Before requesting an emergency appointment, check the appointment availability at all three visa issuing posts in Germany (Berlin, Munich, Frankfurt).  Emergency appointments are only scheduled if no appointments are available at any of the posts.

Only request an emergency appointment if you are in possession of all necessary documents!

Emergency appointment are scheduled for the next available appointment at one of the three visa-issuing posts in Germany (Berlin, Frankfurt, Munich). The appointment may not necessarily be at the post desired. It is not possible to choose the location or time of the appointment.

Emergency appointments may only be granted for serious emergencies.
Emergencies include:

• Life or Death Emergency
• Business Facilitation
• Student and Exchange Visitor Facilitation
• German Airport Turnaround, including "Kinderreissepass" boarding denial.
• ESTA refusal (view refusal requirements)

If you have already scheduled a regular appointment, you may request an emergency appointment using our:

 Emergency Request Form

A lack of planning to obtain the proper visa in advance does not constitute an emergency. The risk of missing a booked flight or other travel arrangements is no reason for an emergency case.