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Before you send us an email requesting help, please be sure to have checked the following pages that provide the anwsers to many frequently asked questions: • A-Z Index • Visa Information • FAQs (Customs, Taxes etc.) • Birth certificates and other information by the American Citizen Services / Federal Benefits section • Educational & Cultural Exchanges • Employment Opportunities by the Embassy and the Consulates Due to the individual nature of visa queries, we do not answer visa questions per e-mail. If you have a visa question, please go to the Visa Information on this website or CALL the Visa Information Service (only from within Germany) at: 0900 - 1 85 00 55 (live service - EUR 1,86/minute) Please include your name and email address in your message. Should we need to call you or mail information to you, it would be helpful to have your telephone number and address, also. The personal information provided will be used only to answer your request. Please see our Privacy Policy for details. Name: (required) E-mail: (required) Address: Telephone/Fax: Your Feedback: