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U.S. Citizen Services

U.S. Citizen Services in Germany

Consular Regions

Berlin | Bremen | Duesseldorf | Frankfurt | Hamburg | Leipzig | Munich

Berlin: The U.S. Embassy in Berlin offers a full range of services for American citizens in the states of Berlin, Brandenburg, Bremen, Hamburg, Lower Saxony, Mecklenburg-Western Pomerania, Saxony, Saxony-Anhalt, Schleswig-Holstein and Thuringia.
American Citizen Services Office Hours and Appointments in Berlin

Bremen (Consular Agency): The Bremen Consular Agency provides limited consular services to Americans resident in Bremen, Hamburg, Schleswig-Holstein and Lower Saxony.  

Consular Agency Location and Hours of Operation.

Düsseldorf: The Frankfurt consular section has assumed responsibility for providing American Citizen Services to the Düsseldorf area. If you require assistance in the Düsseldorf service area, please contact the Consulate in Frankfurt. 
American Citizen Services Office Hours and Appointments in Frankfurt

Frankfurt: The Consulate General in Frankfurt provides a full range of services for American Citizens in the states of Hesse, Baden-Württemberg, North Rhine-Westphalia, Rhineland-Palatinate, and Saarland.

American Citizen Services Office Hours and Appointments in Frankfurt 

  • Please click here for delivery instruction (pdf) for passports.  Please note that these delivery instructions only apply to Frankfurt.  For Berlin, Bremen and Munich, please continue to follow the instructions on their individual web pages.


Hamburg:
 Our next ACS Outreach Day in Hamburg is scheduled for September 4, 2014 from 10:30 – 13:30.  Registration information will be posted here mid-August, so please check back then to register.  This Outreach Day is conducted primarily for applicants who are required to appear personally.  If you are eligible to apply for passport renewal by mail, please send your application directly to the U.S. Embassy in Berlin.

In the meantime, the Berlin Consular Section is responsible for providing American Citizen Services to the Hamburg area.  If you need assistance, please make an appointment in Berlin.

American Citizen Services Office Hours and Appointments in Berlin

Leipzig: The U.S. Embassy Berlin’s Consular Section is responsible for providing American Citizen Services to the Leipzig area.  If you need assistance, please make an appointment in Berlin.

American Citizen Services Office Hours and Appointments in Berlin

Munich: The Consulate General in Munich provides a full range of services for American citizens in the state of Bavaria. 

American Citizen Services Office Hours and Appointments in Munich

Security - How To Get Into The Consulates (pdf)
If you fail to follow these security requirements (pdf) you may face delays or cancellations to your visit.

Inform yourself of what you CANNOT bring into the consulate.

This includes:

Who is allowed in the building?

For U.S. Passport and Consular Report of Birth Abroad applications, please note that only the following visitors will be permitted entry to the Consulate:

  • The applicant
  • Both parents/guardians (and minor siblings) of applicants under the age of 16
  • One parent/guardian (and minor siblings) of applicants between the age of 16-21
  • Escorts required to accompany applicants with special needs


Due to security and space constraints, we are unable to permit other guests into the Consulate.

July 24, 2014

  • Technical Problems with Passport/Visa Systems (July 24, 2014)
    The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system.  This issue is worldwide and is not specific to any particular country, citizenship document, or visa category.
    We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon.

Travel to European Countries

  • Message to U.S. Citizen: Germany is a party to the Schengen Borders Agreement.  U.S. citizens traveling for tourism or business can apply to enter the Schengen area without a visa for up to 90 days within each 180 day period.  Your passport must be valid for at least three months beyond your intended date of departure from the Schengen area.  We recommend that your passport be valid for at least six months whenever you travel abroad to avoid unintended travel disruptions.  For further details about travel into and within Schengen countries, please see our Schengen Fact Sheet.

Consular Outreach

    • The American Citizen Services Section Vienna 
      will be in Bregenz on August 7, 2014 to provide consular services (e.g. passport services, birth registration, notarial services etc.).  Please bring the exact payment in cash!

      Where:  Hotel Bodensee
                    Kornmarktstrasse 22
                    6900 Bregenz
      When:   August 7th, 2014 from 11:30 A.M. – 13:30 P.M.

      Please call the American Citizen Services Section in Vienna for an
      appointment and further instructions, at [+43] (1) 31339 – 7535. 

Appointments

  • Appointment Required

    Appointments are required for all services and locations except in Bremen.

    Visit your location to find out how to make an appointment.

  • Appointment System Problems?

    If you experience problems with our appointment system, we ask you to please have patience and try again at a later time.

Emergency Contact Information

  • Emergeny Contact Information

    If you are an American citizen with an after hours emergency, please call the Consulate in your area and ask to be connected to the consulate duty officer.

    • Berlin: ++49 (0)30 - 8305-0
    • Frankfurt: ++49 (0)69 - 7535-0
    • Munich: ++49 (0)89 - 2888-0 (after hours)
      ++49 (0)89 -2888-580 (during office hours)

    These numbers are NOT for visa inquiries.

Visitor Information

  • Forbidden Items and
    Entry Regulations
    (pdf)

    • NO cell phones
    • NO USB Sticks
    • NO portable game devices
    • More restricted items (pdf)

    If you fail to follow these security requirements you may face delays or cancellations to your visit.

    Items cannot be deposited at the U.S. Embassy/U.S. Consulate


    no cell phones allowed inside

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