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U.S. Citizen Services

U.S. Citizen Services in Germany

Consular Regions

Berlin | Bremen | Duesseldorf | Frankfurt | Hamburg | Leipzig | Munich

Berlin: The U.S. Embassy in Berlin offers a full range of services for American citizens in the states of Berlin, Brandenburg, Bremen, Hamburg, Lower Saxony, Mecklenburg-Western Pomerania, Saxony, Saxony-Anhalt, Schleswig-Holstein and Thuringia.
American Citizen Services Office Hours and Appointments in Berlin

Bremen (Consular Agency): The Bremen Consular Agency provides limited consular services to Americans resident in Bremen, Hamburg, Schleswig-Holstein and Lower Saxony.  

Consular Agency Location and Hours of Operation.

Düsseldorf: The Frankfurt consular section has assumed responsibility for providing American Citizen Services to the Düsseldorf area. If you require assistance in the Düsseldorf service area, please contact the Consulate in Frankfurt. 
American Citizen Services Office Hours and Appointments in Frankfurt

Frankfurt: The Consulate General in Frankfurt provides a full range of services for American Citizens in the states of Hesse, Baden-Württemberg, North Rhine-Westphalia, Rhineland-Palatinate, and Saarland.

American Citizen Services Office Hours and Appointments in Frankfurt 

  • Please click here for delivery instruction (pdf) for passports.  Please note that these delivery instructions only apply to Frankfurt.  For Berlin, Bremen and Munich, please continue to follow the instructions on their individual web pages.


Hamburg:
 The Berlin American Citizen Services (ACS) team will be conducting an ACS Outreach Day at the Consulate in Hamburg (Alsterufer 27/28) on Thursday, May 15th from 10:30 a.m. until 1:30 p.m.  This Outreach Day is conducted primarily for applicants who are required to appear personally.  If you are eligible to apply for passport renewal by mail, please send your application directly to the U.S. Embassy in Berlin. 

To attend the Outreach Day, please send the following information via e-mail with “Hamburg” in the subject line:

1.)    Name of applicant

2.)    Date of birth of applicant

3.)    Service(s) required  (Consular Report of Birth Abroad, First-time Passport Application, Lost or Stolen Passport Application, Notarial Service, Other Service (please describe)

4.)    Telephone number

Please note that only the following visitors may enter the Consulate:

  • The applicant
  • Both parents/guardians (and minor siblings) of applicants under the age of 16
  • One parent/guardian (and minor siblings) of applicants between the ages of 16-21
  • Escorts required to accompany applicants with special needs

You will receive a confirmation e-mail in response to your registration request.  We look forward to seeing you in Hamburg.

In the meantime, the Berlin Consular Section is responsible for providing American Citizen Services to the Hamburg area.  If you need assistance, please make an appointment in Berlin.

American Citizen Services Office Hours and Appointments in Berlin

Leipzig: The U.S. Embassy Berlin’s Consular Section is responsible for providing American Citizen Services to the Leipzig area.  If you need assistance, please make an appointment in Berlin.

American Citizen Services Office Hours and Appointments in Berlin

Munich: The Consulate General in Munich provides a full range of services for American citizens in the state of Bavaria. 

American Citizen Services Office Hours and Appointments in Munich

Security - How To Get Into The Consulates (pdf)
If you fail to follow these security requirements (pdf) you may face delays or cancellations to your visit.

Inform yourself of what you CANNOT bring into the consulate.

This includes:

Who is allowed in the building?

For U.S. Passport and Consular Report of Birth Abroad applications, please note that only the following visitors will be permitted entry to the Consulate:

  • The applicant
  • Both parents/guardians (and minor siblings) of applicants under the age of 16
  • One parent/guardian (and minor siblings) of applicants between the age of 16-21
  • Escorts required to accompany applicants with special needs


Due to security and space constraints, we are unable to permit other guests into the Consulate.

Consular Outreach

  • Workshop: Am I American?
    May 9, 3 pm
    U.S. Consulate General Frankfurt
    For the German adult children of a U.S. Citizen parent
    Further information (pdf) 
  • ACS Outreach Day Hamburg
    May 15, 2014
    Please see information under the Hamburg section for information on how to register via e-mail.

    • Workshop in Kassel: Am I an American? 
      May 20, 13:30 pm
      Selbsthilfetreffpunkt der KISS Kassel
      Wilhelmshöher Allee 32 A, 34117 Kassel
      Selbsthilfetreffpunkt der KISS Kassel
    • For the German adult children of a U.S. Citizen parent
      Further information (pdf) 

Appointments

  • Appointment Required

    Appointments are required for all services and locations except in Bremen.

    Visit your location to find out how to make an appointment.

  • Appointment System Problems?

    If you experience problems with our appointment system, we ask you to please have patience and try again at a later time.

Emergency Contact Information

  • Emergeny Contact Information

    If you are an American citizen with an after hours emergency, please call the Consulate in your area and ask to be connected to the consulate duty officer.

    • Berlin: ++49 (0)30 - 8305-0
    • Frankfurt: ++49 (0)69 - 7535-0
    • Munich: ++49 (0)89 - 2888-0 (after hours)
      ++49 (0)89 -2888-580 (during office hours)

    These numbers are NOT for visa inquiries.

Visitor Information

  • Forbidden Items and
    Entry Regulations
    (pdf)

    • NO cell phones
    • NO USB Sticks
    • NO portable game devices
    • More restricted items (pdf)

    If you fail to follow these security requirements you may face delays or cancellations to your visit.

    Items cannot be deposited at the U.S. Embassy/U.S. Consulate


    no cell phones allowed inside

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