U.S. Citizen Services
U.S. Citizen Services in Germany
Berlin: The U.S. Embassy in Berlin offers a full range of services for American citizens in the states of Berlin, Brandenburg, Bremen, Hamburg, Lower Saxony, Mecklenburg-Western Pomerania, Saxony, Saxony-Anhalt, Schleswig-Holstein and Thuringia.
American Citizen Services Office Hours and Appointments in Berlin
Düsseldorf: The Frankfurt consular section has assumed responsibility for providing American Citizen Services to the Düsseldorf area. If you require assistance in the Düsseldorf service area, please contact the Consulate in Frankfurt.
American Citizen Services Office Hours and Appointments in Frankfurt
Frankfurt: The Consulate General in Frankfurt provides a full range of services for American Citizens in the states of Hesse, Baden-Württemberg, North Rhine-Westphalia, Rhineland-Palatinate, and Saarland.
- Please click here for delivery instruction (pdf) for passports. Please note that these delivery instructions only apply to Frankfurt. For Berlin, Bremen and Munich, please continue to follow the instructions on their individual web pages.
Hamburg: Thank you for your interest in the ACS Outreach Day on May 15, 2014. We have reached our maximum capacity, and the registration is now closed. We typically conduct ACS Outreach Days at the Consulate in Hamburg in February, May, and November, so please check back soon for information.
In the meantime, the Berlin Consular Section is responsible for providing American Citizen Services to the Hamburg area. If you need assistance, please make an appointment in Berlin.
Security - How To Get Into The Consulates (pdf)
If you fail to follow these security requirements (pdf) you may face delays or cancellations to your visit.
Inform yourself of what you CANNOT bring into the consulate.
- Cell phones
- USB Sticks
- Portable game devices
- More restricted items (pdf)
Who is allowed in the building?
For U.S. Passport and Consular Report of Birth Abroad applications, please note that only the following visitors will be permitted entry to the Consulate:
- The applicant
- Both parents/guardians (and minor siblings) of applicants under the age of 16
- One parent/guardian (and minor siblings) of applicants between the age of 16-21
- Escorts required to accompany applicants with special needs
Due to security and space constraints, we are unable to permit other guests into the Consulate.
Travel to European Countries
Message to U.S. Citizen: Germany is a party to the Schengen Borders Agreement. U.S. citizens traveling for tourism or business can apply to enter the Schengen area without a visa for up to 90 days within each 180 day period. Your passport must be valid for at least three months beyond your intended date of departure from the Schengen area. We recommend that your passport be valid for at least six months whenever you travel abroad to avoid unintended travel disruptions. For further details about travel into and within Schengen countries, please see our Schengen Fact Sheet.
Appointments are required for all services and locations except in Bremen.
Visit your location to find out how to make an appointment.
Appointment System Problems?
If you experience problems with our appointment system, we ask you to please have patience and try again at a later time.
Emergency Contact Information
If you are an American citizen with an after hours emergency, please call the Consulate in your area and ask to be connected to the consulate duty officer.
- Berlin: ++49 (0)30 - 8305-0
- Frankfurt: ++49 (0)69 - 7535-0
- Munich: ++49 (0)89 - 2888-0 (after hours)
++49 (0)89 -2888-580 (during office hours)
These numbers are NOT for visa inquiries.
Services for the Military
Messages for U.S. Citizens
• Security Message: Security Message for U.S. Citizens: Establishment of a Restricted Zone in Hamburg (January 7, 2014)
• Previous Messages
• Previous Issues