U.S. Citizen Services
Federal Benefits Unit
The Federal Benefits Unit (FBU) administers federal benefits programs for residents of Germany, Switzerland, Liechtenstein and Austria from the following federal agencies:
- Social Security Administration
- Department of Veteran Affairs
- Office of Personnel Management
- Department of Labor
- Railroad Retirement Board
FBU Contact Information:
The Federal Benefits Unit (FBU) is located at the American Consulate General in Frankfurt. If you have specific questions or need more information, the FBU is open to the public:
Monday to Friday
8:00 am to 11:00 am.
Our office is closed on:
• German and American Holidays
• last Thursday of the month
Press Release: Social Security Announces 1.7% Benefit Increase for 2013
You will also be able to reach individual work groups directly for service in English regarding:
All Federal Benefits (Social Security; Department of Veterans Affairs, Office of Personnel Management, Railroad Retirement, Department of Labor and Black Lung)
- Initial Benefit Applications and Inquires
- Representative Payee issues
- Social Security Numbers
- Non-Receipt of Payments
- Verification requests regarding benefits received
- Annual Questionnaires (Forms SSA-7162/-7161 Report to the United States Social Security Administration)
- Address changes
- Direct Deposit (also changes)
- Death of Beneficiary
- Department of Veterans Affairs – Medical Examinations Only:
Social Security Administration
The Federal Benefits Unit processes Social Security Administration claims for retirement, disability and survivor benefits, Social Security number applications, all post-entitlement activities affecting beneficiaries under the various programs, i.e., changes of address, issues involving direct deposit of SAA checks, non-receipt of check allegations and death terminations.
Department of Veteran Affairs
The Federal Benefits Unit handles Department of Veteran Affairs (DVA) survivor claims, educational benefits, compensation and pension examinations, etc.
Office of Personnel Management
The Office of Personnel Management website offers information for federal employee benefits such as retirement programs, thrift plans, and health insurance.
Department of Labor
The Department of Labor website offers information on benefits programs such as the Family and Medical Leave Act and workers' compensation programs, (Black Lung, FECA, Longshore).
Railroad Retirement Board
The Railroad Retirement Board (RRB) administers comprehensive retirement-survivor and unemployment-sickness benefit programs for the nation's railroad workers and their families. The RRB also administers certain Social Security benefit payments and railroad workers' Medicare coverage.
Consular Outreach Day
Stuttgart, June 4, 2013, 10:00 - 14:00
Kelley Barracks (Bldg 3306), Room 119
For all DOD members (both EUCOM and AFRICOM), dependents and DOD civilians and their families.
Further information (PDF)
Berlin Super Passport Afternoon, June 7, 2013
U.S. Embassy, 1:15 to 4:15 pm
Special appointments in the afternoon for families renewing children’s passports. Make an appointment here