Embassy of the United States Berlin
American Citizen Services
Emergencies After Hours:
If you are an American citizen with an after-hours emergency, such as the hospitalization, arrest, or death of an American citizen, please call (030) 8305-0 from within Germany. For calls from the U.S., please call 01149-30-8305-0.
NOTE: Lost, stolen, or expired passports can only be replaced during normal business hours, and do not constitute after hours emergencies.
Federal Republic of Germany
We are closed on:
- German and American Holidays
- Last Thursday of every month
Passports, Reports of Birth Abroad, and Notarial Services:
We are open to the public from 0830-1200 Monday through Friday BY APPOINTMENT ONLY.
Please note that if you are eligible to renew your passport via mail, we strongly encourage you to do so. We are currently experiencing high volumes of in-person passport applications in Berlin, resulting in longer than usual wait times for appointments. Passport renewals via mail are processed just as quickly as applications made in person.
Please select the appropriate “Make an Appointment” option to the right.
If your passport has been lost or stolen AND you can demonstrate an urgent need to travel, we will accept your application on a walk-in basis. You do not need to make an appointment, but you should come as early as possible between 0830 and 1030 Monday through Friday (except German and American holidays and the last Thursday of each month). Please have your forms completed and all supporting documentation prepared.
Citizenship Claims, Citizenship Renunciations and Special Consular Services:
Please email us using the button on the right or call us at (030) 8305-1200 Mondays, Tuesdays, or Thursdays between 2:00 p.m. and 3:00 p.m. (except German and American holidays and the last Thursday of each month).
General Contact Information:
For questions not addressed on our website:
Fax: (030) 8305-1215;
Telephone Hours: Mondays, Tuesdays and Thursdays (except U.S. and local holidays, and the last Thursday of each month) between 2:00 p.m. and 3:00 p.m. at (030) 8305-1200.
Please note there will be no phone hours on Tuesday, June 16th.
Blog: Follow us also on our blog, For the People.
*Please note that no visa information is available from the American Citizen Services Section. Please refer to this page for further information: http://germany.usembassy.gov/visa/
From Zoo Station (Bahnhof Zoologischer Garten), take the U9 two stops to Spichernstrasse, then take the U3 to Oskar-Helene-Heim.
Buses from Zoo Station: X10, 110
You can also plan your travel route here