U.S. Citizen Services
U.S. Citizen Services in Germany
Berlin: The U.S. Embassy in Berlin offers a full range of services for American citizens in the states of Berlin, Brandenburg, Bremen, Hamburg, Lower Saxony, Mecklenburg-Western Pomerania, Saxony, Saxony-Anhalt, Schleswig-Holstein and Thuringia.
American Citizen Services Office Hours and Appointments in Berlin
Düsseldorf: The Frankfurt consular section has assumed responsibility for providing American Citizen Services to the Düsseldorf area. If you require assistance in the Düsseldorf service area, please contact the Consulate in Frankfurt.
American Citizen Services Office Hours and Appointments in Frankfurt
Frankfurt: The Consulate General in Frankfurt provides a full range of services for American Citizens in the states of Hesse, Baden-Württemberg, North Rhine-Westphalia, Rhineland-Palatinate, and Saarland.
- Please click here for delivery instruction (pdf) for passports. Please note that these delivery instructions only apply to Frankfurt. For Berlin, Bremen and Munich, please continue to follow the instructions on their individual web pages.
Hamburg: Our next ACS Outreach Day in Hamburg is scheduled for September 4, 2014 from 10:30 – 13:30. Registration information will be posted here mid-August, so please check back then to register. This Outreach Day is conducted primarily for applicants who are required to appear personally. If you are eligible to apply for passport renewal by mail, please send your application directly to the U.S. Embassy in Berlin.
In the meantime, the Berlin Consular Section is responsible for providing American Citizen Services to the Hamburg area. If you need assistance, please make an appointment in Berlin.
Security - How To Get Into The Consulates (pdf)
If you fail to follow these security requirements (pdf) you may face delays or cancellations to your visit.
Inform yourself of what you CANNOT bring into the consulate.
- Cell phones
- USB Sticks
- Portable game devices
- More restricted items (pdf)
Who is allowed in the building?
For U.S. Passport and Consular Report of Birth Abroad applications, please note that only the following visitors will be permitted entry to the Consulate:
- The applicant
- Both parents/guardians (and minor siblings) of applicants under the age of 16
- One parent/guardian (and minor siblings) of applicants between the age of 16-21
- Escorts required to accompany applicants with special needs
Due to security and space constraints, we are unable to permit other guests into the Consulate.
July 24, 2014
Technical Problems with Passport/Visa Systems (July 24, 2014)
The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category.
We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon.
Travel to European Countries
Message to U.S. Citizen: Germany is a party to the Schengen Borders Agreement. U.S. citizens traveling for tourism or business can apply to enter the Schengen area without a visa for up to 90 days within each 180 day period. Your passport must be valid for at least three months beyond your intended date of departure from the Schengen area. We recommend that your passport be valid for at least six months whenever you travel abroad to avoid unintended travel disruptions. For further details about travel into and within Schengen countries, please see our Schengen Fact Sheet.
Appointments are required for all services and locations except in Bremen.
Visit your location to find out how to make an appointment.
Appointment System Problems?
If you experience problems with our appointment system, we ask you to please have patience and try again at a later time.
Emergency Contact Information
If you are an American citizen with an after hours emergency, please call the Consulate in your area and ask to be connected to the consulate duty officer.
- Berlin: ++49 (0)30 - 8305-0
- Frankfurt: ++49 (0)69 - 7535-0
- Munich: ++49 (0)89 - 2888-0 (after hours)
++49 (0)89 -2888-580 (during office hours)
These numbers are NOT for visa inquiries.
Services for the Military
Messages for U.S. Citizens
• Security Message for U.S. Citizens: Demonstration Notice (July 24, 2014)
• Security Message: July 25 Demonstration March and Protest in Berlin (July 24, 2014)
• Previous Messages
• Previous Issues